Terms of Service

1. Who the agreement is with

Logyak is provided by [Company legal name] ([ABN or company number]), [Registered address] ("we", "us"). These terms, the Data Processing Agreement and the Privacy Policy (together, the "agreement") apply when you create an account or use the service. If you accept them for a company or other organisation, you confirm you may bind it, and "you" means that organisation.

The service is for business and professional use. You must be at least 18 and able to form a binding contract.

2. Your account

• Give accurate details and keep them up to date. Confirm your email address before inviting team members, creating API keys or using the AI tools.
• Keep your password, API keys and ingest tokens secret. You are responsible for activity under your account, keys and tokens; rotate a source's token or revoke a key as soon as you think it may have leaked.
• Each account has one subscription, shared by all of its workspaces. You are responsible for the people you invite and the roles you give them.

3. Your logs and the people in them

You may send us logs only from apps you own or are authorised to operate. Logs often contain personal data, such as IP addresses in HTTP request logs, user ids or email addresses. For that personal data you are the controller and we are your processor (see the Data Processing Agreement). That means you must:

• have a lawful basis for the personal data your apps log and send us, and tell the people concerned in your own privacy notice that a log service processes it for you;
• keep out of your logs, as far as you can, passwords, API keys, tokens, card numbers, government ids, health data and other special categories of data, and data about children;
• answer requests from the people in your logs to exercise their rights; we will help as the Data Processing Agreement describes.

4. Platforms you connect

To collect logs, you may give us a Railway API token, or set up a log drain or log stream on Vercel, Netlify or Render that sends logs to Logyak. You are responsible for those accounts and for following each platform's terms. We use a token you give us only to read the logs of the projects and services you choose; we store it encrypted and never show it again. You can remove it at any time by deleting the source. Logyak is not affiliated with these platforms.

5. Plans, trials and billing

• Paid plans are billed in advance, monthly or yearly, through Stripe, and renew automatically for the same period until cancelled. Prices are on the pricing page and exclude taxes unless it says otherwise.
• Where the pricing page offers a free trial, you are charged when it ends unless you cancel before then.
• You can cancel at any time from Billing. Your plan stays active until the end of the period you paid for and then moves to the Free plan; we do not refund part periods, except where the law requires it. [Refund policy to confirm with the lawyer.]
• A change of plan takes effect at once and is prorated: an upgrade is charged for the rest of the period, a downgrade leaves a credit for your next invoices. On a smaller plan, sources over its limit are paused until you remove some or upgrade, and the shorter retention applies from then on.
• Each plan has limits: megabytes of logs a month (pooled across your sources), log sources, workspaces, team members, saved searches, API keys, AI credits and how many days log lines are kept. When a month's allowance is used up, new log lines are not stored until the month ends or you upgrade; nothing already stored is lost.
• If a payment fails we will email you and retry. If it still fails, the account may move to the Free plan.
• We may change prices with at least 30 days' notice by email; a change applies from your next renewal, and you can cancel before then.
• Nothing in these terms limits rights you have under consumer law that cannot be excluded, including the Australian Consumer Law.

6. AI answers and credits

"Explain with AI" sends the log lines you pick, after we mask IP addresses, email addresses and secrets, to a third-party model. Its answers can be wrong: check them before relying on them. AI tools use credits from your plan's monthly allowance; a request that fails is not charged. Credits do not carry over and have no cash value.

7. Acceptable use

You may not:

• send us data you are not allowed to process or to share with a processor, or use the service for any unlawful, deceptive or discriminatory purpose;
• send secrets (passwords, API keys, tokens, card numbers) in your logs on purpose. Masking before AI is a safeguard, not a reason to log them; we recommend you remove them before they leave your app;
• send data that is not log output from your own apps, flood the intake or the API, or get around plan limits;
• try to read another workspace's data, probe or break our security, or reverse engineer the service except as the law allows;
• resell the service or use it to build a competing product without our written permission.

We may suspend an account that breaks these rules, puts the service or others at risk, or that we reasonably believe is used unlawfully. Where we can, we will tell you first and give you a chance to fix it. Suspension signs the account out of every device.

8. Your data and ours

You keep all rights in the logs you send us and the other content of your workspaces ("your data"). You let us process it only to provide, secure and support the service, as set out in the Data Processing Agreement. We do not sell it, use it for advertising or use it to train AI models.

We may use aggregated, de-identified numbers about how the service is used (for example the total number of log lines processed) to run and improve it; they never identify you, your apps or the people in your logs.

The service, its software, design and content belong to us or our licensors. We give you a non-exclusive, non-transferable right to use it during your subscription. If you send us feedback, we may use it freely.

9. Confidentiality

Each of us will keep the other's non-public information confidential, use it only for this agreement and share it only with people who need it and are bound by similar duties, unless it is already public, was independently developed, or must be disclosed by law (with notice where allowed).

10. Availability and support

We work to keep the service available but do not promise uninterrupted operation. A log line sent while the intake is unavailable may be lost unless the sender retries it; lines we pull from Railway are collected when the service is back. We may change the service, and will give reasonable notice before removing a significant feature you pay for. Support is by email at hello@logyak.com.

11. Warranties and liability

To the extent the law allows, the service is provided "as is" and we give no warranty that it is error-free or fit for a particular purpose. We store the logs we receive, but platforms and networks can delay or drop lines before they reach us, and long lines are cut to the sizes our plans describe. Do not rely on the service as your only record of anything you must keep by law.

To the extent the law allows, neither of us is liable for indirect or consequential loss, or for lost profits, revenue or data, and each party's total liability under this agreement is limited to the amount you paid us in the twelve months before the claim. These limits do not apply to your payment obligations, to a breach of the acceptable use rules, or to liability that cannot be limited by law.

You will indemnify us against third-party claims arising from the logs and other data you send us or your breach of these terms.

12. Ending the agreement

You can stop using the service and ask us to close your account at any time. We can end the agreement on 30 days' notice, or at once if you seriously breach it.

When the account closes, we delete your data as the Data Processing Agreement describes. Before then, plans with API access can read their log lines through the search API. Sections that by their nature should continue (fees owed, confidentiality, liability, indemnity, governing law) survive.

13. Changes to these terms

We may update these terms. We will post the new version here with a new date and, for a significant change, email account holders at least 30 days before it takes effect. If you do not agree, you can cancel before then; continuing to use the service after that means you accept it.

14. General

This agreement is governed by the laws of [New South Wales, Australia], and its courts have jurisdiction, without taking away any right you have to bring a claim where you live under mandatory consumer law. Neither of us is liable for delays caused by events beyond reasonable control. You may not transfer the agreement without our consent; we may transfer it to a successor of the business. If part of it is unenforceable, the rest stays in force. Not enforcing a right is not a waiver of it. This is the whole agreement between us about the service.

Questions: hello@logyak.com.